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The findings reveal that the majority of participants expect to hire more staff, even amid talent shortages, and increase their tech spend

Jeff Mancini has been appointed as its Chief Executive Officer. Mr. Mancini succeeds Gemma Postlethwaite who stepped down from the position in June.

The report investigates how financial institutions are prioritizing small business clients as growth drivers and how nontraditional service offerings like financial education could play a big role.

This report investigates how municipal finance professionals see ESG measures fitting into the future of the industry in the face of increasing politicization and volatile market conditions.

Findings from the third annual study underscore how DEI efforts support what employees need to experience in the workplace in order to do their best work – which points to critical steps employers need to take.

The findings reveal that, even for digital-first homebuyers (people who prefer using digital tools when shopping), it's critical for lenders to balance technology with the appropriate degree of personalization and human interaction.

As employees become more adamant about the importance of a strong benefits package, HR needs to identify effective, long-term solutions that will make a difference between happy employees and high rates of turnover.

The 2023 report indicates that customer experience innovation continues to be the top priority, but financial institutions need to look beyond just tech adoption to stay competitive and grow.

Leaders from Citi, JPMorgan Chase and Bank of America top this year's list, along with new entrants from Wells Fargo, Fifth Third Bank, Barclays and more.

These recognition programs commemorate 20 individuals who have demonstrated above-and-beyond leadership when heading innovative technology projects in the insurance sector.